Of course, there are other factors such as the quality of the calls or the resolution of doubts , but today we focus on productivity. If you are able to answer many calls, you will be able to improve on all of them and worry about their quality. An IVR system will make things easier for you An IVR is a voice system that has the first contact with the customer. It is the voice that asks you and refers you to the right professional .  you to filter the type of user query very effectively. It is essential to get rid of passing calls between one agent and another until you find the right one to solve the problem. CTI Technology is not the future, it is the present Thanks to CTI technology you can forget about fixed lines and their costs.

Implementing a system of this type will allow you to make USA Phone Number List calls from your company's computers and from anywhere in the world with just an Internet connection. Outsourcing? Delegating may be the key If you can't get enough and want to improve from one day to the next, there is a solution for you and your productivity: Outsourcing . This term refers to outsourcing . Yes, there are hundreds of call centers all over the world wanting to take your workflow, improve it and take away your worries or investment in more equipment. Kanban method: designed to improve by doing things right If you rule out external help and want to do things right, the Kanban method is what you are looking for.

It is a workflow system that involves all company departments and is focused on improving call center productivity. Start from scratch to design and improve your current workflows . It is not easy and it requires time, but if it is well implemented it can be the solution for your call center .  Send comment 5 reasons to hire list broking for your direct marketing campaign Nov 9, 2022 | Databases | 0 Comments A good direct marketing campaign is based on two things: the design of the campaign itself and who you are going to send the campaign to. Do you understand the first one? So today we tell you how to get to the second in the simplest, fastest and cheapest way.