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ITIL-4-Foundation Sample Question 1

Which is a key requirement for a successful service level agreement? 

A. It should be written in legal language
B. It should be simply written and easy to understand
C. It should be based on the service provider’s view of the service
D. It should relate to simple operational metrics

ANSWER : B

ITIL-4-Foundation Sample Question 2

Identify the missing word in the following sentence. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks. 

A. information
B. utility
C. warranty
D. costs

ANSWER : D